Resume

Advising Experience

Assist students in the career and major exploration process.
Assist students with course schedules and selection of courses for each semester.
Recognize and address the needs and concerns of our diverse student population.
Assist students in interpreting their degree audit, transcripts, and complex academic policies.
Perform complicated calculations such as grade point average (GPA) calculations.
Provide referrals to other offices and services on campus.
Maintain confidential student files and records through accurate and thorough documentation of all advising interactions.
Provide general information and outstanding customer service to prospective students, parents, and other members of the public.
Communicate and collaborate with academic departments and other university divisions.
Proficient in the use of Banner, SARS, and Degree Works systems.

Managed a caseload of approximately 300+ students.
Provided academic advising and support services.
Documented accurate case notes for each student.
Responded to student questions and requests promptly.
Collaborated with campus departments to ensure student success.
Conducted new student and transfer student orientation advising appointments.
Completed accurate degree audits for graduating students.
Enforced academic policies, procedures, and laws established by the college, state, and government.
Participated in departmental and campus projects, such as dual credit presentations.
Worked as part of a team within my unit and across the advising unit system.
Proficient in the use of Banner, WebXtender, Degree Works, Inspire, and VPN network access.

Provided academic advising and support services to potential, pre-nursing, and nursing students.
Assisted Student Records by receiving and processing admissions documents.
Evaluated official transcripts and built degree plans.
Enforced university policies and procedures in the academic catalog and handbook.
Engaged in a collaborative relationship with the Dean, faculty, and staff of the School of Nursing.
Streamlined tasks to increase office performance and workflow.
Presented to groups of 20+ to discuss nursing program requirements and application process.
Completed tasks and assignments by established deadlines by taking initiative.
Provided support to students by de-escalating situations and explaining resources.
Proficient in the use of PowerCampus, ImageNow, PowerFaids, and Appointment-Plus.

Doctor of Education - Educational Leadership with a focus in Higher Education

May 2016

Master of Education - Student Development and Leadership in Higher Education with an Academic Advising Certificate

May 2008

Bachelor of Arts - Communication Studies with a minor in Anthropology

2022 TEXAAN Certificate of Appreciation for Presentation at the TEXAAN Annual Conference

TEXAAN 2022 Annual Conference February 24th -26th, 2022

Quietly getting through: Helping introverted first-generation students navigate their first year of college.